Multi-Org Intelligence with a Salesforce
Center of Excellence
With Coennect, the first Center of Excellence (CoE) platform, enterprises can empower users, remove barriers to adoption, and maximize the value derived from their Salesforce orgs.
Take Control of Your
Salesforce Orgs
Efficient Management
Significantly enhance the management of your SaaS platforms by providing a centralized hub for expertise and best practices. With Coennect, management can streamline processes, optimize resource allocation, and implement standardized approaches, leading to increased efficiency and productivity.
Increased Visibility
Track usage across multiple platforms, providing your orgs with increased visibility into your SaaS ecosystem. This allows the CoE to gather data on user behavior, patterns, and trends, enabling them to make data-driven decisions. Take targeted actions to optimize usage, improve user experiences, and drive overall platform performance.
Foster Adoption
Provide dedicated support, training, and guidance to users across your SaaS ecosystem. With Coennect, organizations can create a user-centric environment, promote best practices, and address user concerns and challenges. This increases user confidence and encourages widespread adoption of your SaaS platforms.
Coennect Your Salesforce Orgs
for Visibility and Control
Leveraging Coennect for Enhanced User Performance
With a SaaS Center of Excellence, users can benefit from tailored best practices and optimized workflows that are specifically designed to maximize productivity within the SaaS platform. The Center works closely with users to understand their unique requirements, providing customized solutions and recommendations that streamline processes, reduce errors, and accelerate task completion. Coennect ensures users have access to expert guidance, empowering them to navigate the platform more efficiently and effectively.
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Igniting Synergy for Cross-Functional Teams
Coennect can help your organization create a collaborative environment where cross-functional teams can leverage their SaaS platforms to seamlessly share information, tools, and best practices. This promotes efficient collaboration, accelerates decision-making processes, and fosters innovation across departments.
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Building Trust and Transparency
Coennect helps you proactively communicate the upcoming development and feature roadmap, helping establish trust with your users. This allows them to understand the direction and vision of the platform, creating transparency in the development process. The goal is to foster a sense of confidence, as users feel informed and involved in the evolution of the SaaS platform.
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Amplifying Expertise and Resources
Coennect can actively manage consulting and vendor partnerships helping you gain access to a wider pool of expertise and resources. By strategically selecting, managing and nurturing these partnerships, the CoE can tap into specialized knowledge, industry insights, and additional support, ultimately enhancing the capabilities and success of your SaaS platforms.
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Improved Vendor Accountability & Risk Mitigation
Coennect can assist in managing and monitoring service level agreements (SLAs) with consulting vendors and SaaS platform vendors, organizations can ensure higher levels of vendor accountability. The CoE acts as a centralized entity that oversees SLA compliance, tracks performance metrics, and holds vendors accountable for meeting agreed-upon service standards.
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Best Practices & Access for Support
Coennect takes charge of managing service providers, ensuring they adhere to agreed-upon service levels and standards. By establishing clear expectations and monitoring performance, the center ensures that users receive high-quality and reliable support from service providers. This centralized management approach simplifies the user experience and fosters a strong partnership between users, the center, and service providers.
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Enhanced User Training & Usability
Coennect provides a dedicated hub for users to receive access to comprehensive training on the SaaS platform from the training service provider relationships. This centralized approach ensures that users gain the necessary skills and knowledge to effectively utilize the software, leading to increased productivity and reduced onboarding time for new employees.
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User Adoption is hard...
but it doesn't have to be.
177
Avg # of SaaS Applications Used by the Enterprise
70%
Usage of Total Company Software is SaaS
0:01
Self-Service
Deployment
1
App to Run Your CoE
Best
Practices
Formalized best practices ensure consistency across user interactions and workflows, promoting a unified user experience. By establishing a set of guidelines, the Center of Excellence helps users avoid common pitfalls, optimize their processes, and minimize the risk of errors or inefficiencies.
Monitor
Usage
With a clear understanding of usage patterns, the Center of Excellence can proactively identify opportunities for cost savings and efficiency gains. This could involve right-sizing subscriptions, consolidating licenses, or identifying unused features or modules, resulting in significant cost reductions and improved budget management.
Scale
Onboarding
The CoE acts as a central hub for onboarding resources, offering a comprehensive repository of tutorials, videos, and self-paced learning modules. This centralized approach eliminates confusion and streamlines the onboarding experience, enabling users to rapidly acquire the necessary skills and knowledge to become productive on the platform.
Drive Digital
Transformation
Coennect plays a crucial role in driving digital transformation for the enterprise by serving as a catalyst for change. The CoE fosters innovation, collaboration, and adoption of SaaS solutions across the organization, enabling the integration of modern technologies and practices that drive business growth and efficiency.
Real Actions, Real Results
Foster Adoption
Increase Productivity
Monitor Usage
Optimize Consumption
Capture Knowledge Transfer
Minimize Operational Delay
Increase Collaboration
Create Standardization
Communicate Roadmap
Manage Partnerships
Monitor SLA's
Formalize Best Practices
Facilitate Training
Scale Onboarding
Generate Demand
Evangelize the Mission
Center of Excellence
News & Resources
September 4, 2024
Performance Measurement in a Technology Center of Excellence
Explore the essential strategies for ensuring the success of a technology CoE through performance measurement and optimization. By focusing on KPIs, continuous improvement processes, benchmarking, and adopting industry best practices, a CoE can consistently deliver value and maintain its competitive edge.
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August 21, 2024
Change Management and Adoption Strategies for the CoE
Explores the critical strategies for managing organizational change, ensuring user adoption, and overcoming resistance when introducing new technologies in an enterprise setting. By focusing on effective communication, tailored training, and continuous support, organizations can successfully navigate the complexities of technological transitions, promoting a culture of adaptability and long-term success.
Read More >>
August 18, 2024
Innovation and Emerging Technologies for the CoE
Explore how enterprises can harness emerging technologies and innovation management to stay competitive. By identifying trends, cultivating a culture of creativity, and implementing a structured innovation pipeline, organizations can effectively turn new ideas into actionable solutions that drive growth and success.
Read More >>
